FAQ
Q. Is ordering online secure?
A. Yes. We take the utmost care in protecting the information you provide when placing an order on our website or through any other means.
All personal and payment details shared during the ordering process are accessible only to authorized staff. Our employees are regularly trained and updated on our security and privacy policies to ensure your data remains safe.
If you have further questions regarding the security of online ordering from AlWajood Store, please feel free to contact us at support@alwajood.store.
Q. How do I place my order?
A. Placing an order with AlWajood Store is simple and convenient:
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Click on the product you wish to purchase.
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Select “Add to Cart.”
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You can add multiple products by repeating this step for each item.
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Once done, click on the “Cart” option in the menu bar.
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Review your selected items and click “Proceed to Checkout.”
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Fill in your billing and shipping details, and verify your order summary.
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Click on the “Place Order” button to confirm your purchase.
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You will receive a confirmation email or message with your order details.
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Orders are delivered via Cash on Delivery (COD) service.
Q. How do I cancel an order on AlWajood.Store?
A.
To cancel your order, please log in to your account and request cancellation before dispatch.
Guest users (without an account) can call our helpline during office hours to cancel their orders.
You may also cancel your order during the final confirmation call made by our representative.
Q. What is your return policy?
A.
For complete details, please visit our [Return Policy] page.
Q. What is your refund policy?
A.
For detailed information, please visit our [Refund Policy] page.
Q. What is your shipping cost?
A.
We are pleased to offer Free Shipping (Rs. 0) on all orders across Pakistan.
Q. Which courier services do you use for delivery?
A.
We partner with trusted courier companies such as M&P, TCS, and Leopards Courier Services to ensure safe and timely delivery.
Q. How long does delivery take?
A.
Our standard delivery time is 2–3 working days after the confirmation call.
Delivery time may vary slightly depending on your location and courier availability.
Q. How can I order a product that is out of stock?
A.
If a product is currently unavailable, you can pre-order it by contacting us via call or email. Our team will inform you about availability and expected restock time.